Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- SDStephen D., Silver Spring, MD
“I’m a new client of this agency, and it’s my first experience with Erie commercial auto insurance. They were on me several times to give them a good review as soon as I chose them, but I was reluctant to give them any review at the point of sale. I had a bad experience once by picking the cheapest insurance quote. It was the one and only time that I ended up in small claims court. It was a minor collision and my insurance company then (not Erie or VanScoter) paid only for a used bumper in the repair. The injured party sued me – not the insurance company – and I lost the case. It cost me a few hundred dollars as I recall, but the hassle and embarrassment put me off on so-called “lowest insurance rates”. Fast forward about a year from starting with Erie, and suddenly a deer totaled my car late one night near Brockport. My agent got the call, and I heard from the adjuster the next day. To my surprise, he arranged for a rental car, extended that for several days because of the holiday, and reminded me to apply for my coverage with Erie to the rental to save that expense with the rental company. Then the best news… Largely because of the current shortage of used cars nationwide, the amount of the claim check – even after my $500 deductible – was a few hundred dollars more than I paid for the car a year earlier… even with the over 100,000 miles I put on it in the past year (I’m a medical courier driving 2500 miles per week). I hate hitting deer, but at least this time the process of replacing my car couldn’t have gone smoother. Thanks, Erie, Sharon, and VanScoter!”
- MMMario M., Silver Spring, MD
“Mr. Daniel Alvarez of Universal Insurance Group provided outstanding service and exhibited an exceptional display of compassion and concern regarding our home insurance situation. He is a great example of a superior employee of your firm. His research of various insurance companies led to the happy selection of Liberty Mutual for our home insurance needs.”
- TBTom B., Silver Spring, MD
“Daniel at Universal Insurance Group was phenomenal! He took the time to understand our needs and got us the best price possible. Currently, my husband and I have separate auto insurance. He can’t even drive my car. Daniel was able to consolidate our insurance to one policy and now he can drive my vehicle. Not only that, but he also saved us $100/ month. Thanks, Daniel!”
- JCJulio C., Silver Spring, MD
“UIG is amazing! Daniel always takes his time to make sure that I get everything that I want and need in a policy. They are very professional and the greatest to work with! I’d recommend them to anyone!”
- JVJuanCarlos V., Silver Springs, TX
“As a younger driver, finding good car insurance that won’t cost a fortune is not very easy. I’m so thankful for Daniel for finding me the perfect policy. He was very knowledgeable and explained everything in detail with me. I was able to do everything in a few hours thanks to his attentiveness. Definitely would recommend for anything looking for any type of insurance. I’ll definitely be working with Universal Insurance Group in the future.”
- VSVictor S., Silver Spring, MD
“The Universal Insurance Group is the best! Excellent customer service throughout the whole process. Daniel Alvarez is very knowledgeable and offers you the best options before making a final decision. He has efficient communication skills, and he was able to clarify the many questions I had. Daniel will go the extra mile to find the best insurance that fits your needs, and he will make sure you are getting the most benefits of your selected insurance. When reaching out to UIG, their responses are prompt and very professional. I highly recommend UIG for your insurance needs.”
- DCDenia C., Silver Spring, MD
“Excelente servicio. Tengo seguro con ellos y son demasiado amables y considerados Atendida por Verónica. ”
- RPRoberto P., Silver Spring, MD
- ECEsvin C., Silver Spring, MD
“Sin duda alguna me quedo con esta agencia muy atentos y amables en especial la ayuda de VERONICA que hizo más fácil el proceso para obtener mi seguro!!!”
- MRMonica R., Silver Spring, MD
“Veronica Juarez is the absolute best! She’s professional, attentive, and caring to make sure we receive the best service. Wouldn’t have my insurance with anyone else. 10/10 recommend!!”
- RCRoca C., Silver Spring, MD
“Como iglesia obtuvimos seguro de General Liability en esta agencia, Veronica fue muy amable y eficiente en proveernos la póliza que necesitamos a un excelente precio.”
- PGPatricia G., Silver Spring, MD
“Buen seguro no tengo ninguna queja buena atención de parte de la señora Verónica.
” - AOAdriana O., Silver Spring, MD
“Veronica es una excelente persona, tiene mucha paciencia, es muy amable y profesional en su trabajo, Personas como ella casi no hay. Estoy feliz con sus servicios.”
- AFAnjah F., Silver Spring, MD
“I have been with Universal for about 8 months now and I will say it has been one of my best experiences relating to Auto insurance. Daniel Alvarez has been my agent since I called the company. His work ethic is top notch and always ready to answer questions all the time. He has helped me navigate what coverage will work for me and he does not mind spending hours on finding the best possible quote. I highly recommend him for anyone looking for an agent in universal. You will not regret his services.”
- RRRoxana R., Silver Spring, MD
“Veronica Juarez brinda un servicio excepcional, siempre está dispuesta a ayudarnos con mucha amabilidad y entusiasmo. Desde que nos cambiamos a esta agencia estamos mucho más tranquilos y satisfechos.”